Refund policy

At MagneticPopz, we stand behind everything we make. Because our products range from fully custom, personalized magnets to pre-designed items, our return and refund policy differs by product type.

 

CUSTOM & PERSONALIZED PRODUCTS — 14-Day Remake Policy

Since every custom order is uniquely made for you, we do not accept returns or exchanges for custom products. However, we offer a free remake if your order arrives defective, damaged, or incorrect due to an error on our part.

Remake Eligibility (with in 14 days of delivery):

We offer a 14-day remake policy, starting from the day you receive your order, for issues that fall under these categories:

  • Shipping damage: the magnet was physically broken or damaged in transit

  • Material defect: a verifiable flaw in the magnet material or print quality

  • Production error: the final product significantly differs from the approved design proof (e.g., wrong crop, incorrect text)

To request a remake, emal magneticpopz@gmail.com  within 14 days of delivery with your oder number and photos of the issue. If approved, we'll put a replacement into production at no cost to you.

We do not offer remakes or refunds for:

  • Change of mind after production

  • Low-resolution or blurry photos submitted by the customer

  • Minor color variations due to screen vs. print differences

  • Gift cards

Refunds on custom items are issued only when a remake is not feasible. If approved, refunds are returned to your original payment method within 10 business days.

 

PRE-DESIGNED PRODUCTS — 30-Day Return Policy

Pre-designed products may be returned within 30 days of delivery, provided they are unused and in their original condition and packaging.

To start a return, email magneticpopz@gmail.com with your order number. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Once we receive and inspect the returned item, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Non-returnable pre-designed items:

  • Items that have been used or damaged by the customer
  • Items returned after 30 days
  • Gift cards

 

DAMAGES & ISSUES (ALL PRODUCTS)

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at magneticpopz@gmail.com so we can make it right.